# echoease

AI customer support that actually knows your business.

## What is echoease?

echoease is an AI assistant that lives on your website and answers your customers’ questions — trained on your actual content, not generic internet knowledge. You pick the AI model, set the tone, customize how it looks, and it handles support 24/7.

Set it up in a few minutes, no code needed. Just paste your website URL, and echoease scans your brand, builds your assistant, and gets you live.

## Built for Businesses Like Yours

echoease was built for people who actually run businesses — not enterprise IT departments.

Solo founder answering the same questions at midnight? Growing team stretched thin on support? Freelancer managing multiple clients? EchoEase gives you an AI assistant that sounds like you, knows your business, and never clocks out.

## Why echoease?

### Your Content, Your Assistant

Upload documents, point it at your website, or use built-in templates for FAQs, services, and policies. Your assistant answers from your real content — not hallucinated guesses.

Turn on auto-sync for any URL and your assistant re-learns the latest content on your schedule (hourly, every 6h, 12h, or 24h). You update your website, your assistant keeps up.

### Only the Best and Latest AI Models

Hand-picked for quality — only the best and latest models across OpenAI, Anthropic, Google, xAI, and Mistral. Switch between them anytime. No lock-in. Test them in the Playground first if you want to compare quality and cost before going live.

We update the lineup as better models drop. Need a specific model? Just ask — we’ll add it.

### Looks Like You Built It

Your brand, your colors, your logo, your voice. Customize everything — the widget appearance, greeting message, suggested questions, personality tone, even the system prompt if you want full control. A live preview shows every change in real time.

With the White Label add-on, remove echoease branding entirely.

### One Line of Code, You’re Live

Copy a single embed snippet onto your website. That’s the entire integration. Works on WordPress, Wix, Squarespace, Shopify, and any HTML website. Done.

### You See Everything

Full analytics dashboard — conversation volume, usage costs, confidence scores, response sources, feedback trends. All in real time, all built in.

Every AI response includes a coverage indicator showing how well the answer matched your knowledge base — Covered, Weakly Covered, or Not Covered. You can see exactly which documents, URLs, Q&A pairs, or other sources powered each response — full transparency into how your assistant gets its answers.

### Knowledge Base Coverage

Built-in coverage monitoring shows you where your knowledge base is strong and where it has gaps.

– **Topic detection** — what your visitors are asking about, automatically labeled
– **Coverage analysis** — which topics are well covered, weakly covered, or missing from your knowledge base
– **Actionable gaps** — tells you exactly what content to add or improve

### Every Conversation, Searchable

Browse every chat session with full-text search. Filter by source or country. Drill into individual messages with response times, coverage scores, knowledge base sources, and customer feedback — all in one place.

### Test Before You Launch

The Playground lets you test your assistant in a safe sandbox. Try different models, adjust tone and temperature, test edge cases — without affecting your live widget or analytics.